Earth Baby believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on earthbaby.in?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, in cases where there are defects found with the product.
– We are looking to build a relationship with you and nurture it. In keeping with our belief, we are happy to offer a full refund on your purchase if our products disappoint on any account. You can claim your refund by sending back your purchase to our Marketing office at the address mentioned on the label. We request you to ensure you have only tried the product and therefore used no more than a fourth of it. Thank you.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 7406348252 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery;